Message - Citizens for Citizens, Inc.

A Message From Our Director

From Annual Report 2017-2018

This annual report provides the opportunity to once again showcase the successes of the past year and recognize the exceptional commitment of the staff each and every day. It is also another opportunity to thank all of the members of the Board of Directors for volunteering their time and providing their input and support. I also want to thank the hundreds of community members who volunteer their time and talent throughout the community in service to others, in particular to all those who volunteered for our Operation Christmas Program during the holiday season.

In a year of considerable political uncertainty and staffing challenges, the agency has continued to move forward. Our hopes were buoyed by slight increase in funding to both Weatherization and LIHEAP (Fuel Assistance) for the remainder of FY18. At the writing of this report, we continue to await word on whether the cornerstone grant of Community Action, the Community Services Block Grant (CSBG), will receive an increase in funding. However, many of our programs continue to operate under the threat of cuts from Washington. There were successful transitions among the officers of the Board of Directors as well as among staff in the Finance and Planning departments. Our longtime Planner and SNAP & VITA Director, Paul Desmarais, retired this past January after 14 years of service to the agency, and we wish him happiness in his retirement. A new position of Communications Coordinator was developed and has been filled this past May, and we look forward to improving the agency’s communication strategy and presence on social media platforms.

Within the agency, we have had another year of growth and changes.  The Head Start/Early Head Start Program was subject to an in depth monitoring visit and while there is no official report at this time, the monitoring team reported that they were very impressed. The Department of Public Health conducted a fiscal monitoring of the WIC program with very positive results. The Family Planning Fall River office relocated to a newly renovated, professional space at 300 Hanover Street. Safety upgrades and other improvements continued at other agency properties to maintain the integrity of the facilities. We also submitted a new version of the Community Action Plan, developed by the federal government, for the first time this year. We also achieved full compliance with the recently implemented National Organization Standards. A team of staff worked on a comprehensive rebuilding of the agency web site, which can still be found at the same address ( Independent auditors once again reported to the Board of Directors that the agency has an excellent financial position and provided a positive opinion.

We look forward to the coming year and we will continue to provide support and opportunities to those in our communities as they strive to achieve their goals and economic security.


David Biltcliffe
Executive Director