Work at Citizens for Citizens

About Citizens for Citizens 

Founded in 1965, Citizens for Citizens, Inc. (CFC) is a nonprofit Community Action Agency dedicated to  improving the economic security and well-being of vulnerable individuals and families throughout the  Greater Fall River and Taunton areas of southeastern Massachusetts. As part of the nationwide Community  Action Network established through the Economic Opportunity Act of 1964, CFC works to alleviate poverty  and promote long-term economic self-sufficiency through comprehensive social services, community  partnerships, and statewide advocacy. Each year, CFC serves more than 30,000 individuals, providing both  immediate assistance to those facing financial hardship and longer-term opportunities for individuals and  families to achieve greater stability and independence. 

CFC offers a broad range of programs and services designed to address the interconnected challenges facing  low-income individuals and families. Its energy assistance programs help households manage heating costs  and improve energy efficiency, while food assistance and nutrition programs address food insecurity and  promote family health. Through Head Start, Early Head Start, family child care, and after-school programs,  CFC supports early childhood development, educational readiness, and working families. Additional services  include family planning and preventive health education, nutrition assistance for women and young children,  employment and volunteer opportunities for older adults, free tax preparation, and information and referral  services that connect residents with essential community resources. 

With an annual operating budget of approximately $40 million, a workforce of roughly 300 employees, and  an extensive network of volunteers, CFC is a significant provider of human services in southeastern  Massachusetts. Its diverse programs, supported by a combination of public funding, utility partnerships,  private philanthrophy, and other resources, require effective financial stewardship, efficient operational  coordination, and high levels of accountability. Guided by its longstanding commitment to addressing  poverty and strengthening communities, CFC continues to adapt its services to meet evolving community  needs while helping individuals and families build more secure and sustainable futures. 

CFO Opportunity 

Reporting directly to the Executive Director, CFC offers an incoming CFO the unique opportunity to combine  meaningful, mission-driven work with challenging and rewarding financial leadership. With deep community  roots, a strong reputation, and a broad range of programs that make a tangible difference in people’s lives,  CFC is a stable, well-run organization where the CFO’s contributions truly matter.  

The CFO will be presented with the intellectual challenge of managing a complex, multifaceted nonprofit  while working alongside a dedicated, collaborative, and passionate team within a supportive, family-oriented  culture which values flexibility, professional growth, and work-life balance. For a financial leader seeking both  professional fulfillment and personal purpose, CFC offers the opportunity to make a lasting impact while  being part of an organization that genuinely cares about the communities it serves and its employees. 

Besides overseeing all financial operations, high priorities for the CFO include: 

• Maintaining continuity in financial operations and existing processes while building a collaborative,  productive relationship with the new Executive Director (the current Deputy Director will assume the role in January 2027) and other CFC leaders. 
• Integrating oneself into CFC’s supportive culture, establishing trust with existing staff, providing effective people management, and investing in staff development and training. 
• Maintaining open, proactive communication with program directors and staff, developing a thorough  understanding of CFC’s diverse programs, and visiting program sites to better appreciate their  operations and financial needs. 
• Evaluating opportunities to improve efficiency through technology, including potential accounting  software replacement and greater use of electronic processes for timesheets, reimbursements, and  other administrative functions. 

Specific Responsibilities 

Senior Strategic Leadership 

• Serve as a thought partner to the Executive Director and the board’s Finance Committee to ensure decision making is well-informed by fiscal considerations. 
• Participate actively in the senior leadership team meetings and strategic activities and initiatives. • Serve as a liaison to the board’s Finance Committee to provide financial reporting as well as fiscal and operational insight. 

Financial Oversight 

• Oversee the Controller and other CFC financial team members to:

o Establish and implement policies and procedures for all financial management functions as  well as a comprehensive fund accounting and recordkeeping system, ensuring appropriate  controls and compliance with generally accepted accounting practices (GAAP), uniform  financial reporting, and all applicable state and federal regulations for each of CFC’s  programs and specific funding sources. 

o Maintain appropriate financial procedures and internal controls while identifying and  evaluating opportunities for improved financial operations, recordkeeping, and reporting and  ensuring that CFC maximizes revenue from each of its sources. 

• Lead the external audit process, serving as the primary interface with the independent auditors and ensuring accuracy of financial statements, including Form 990. 
• Manage and supervise the financial side of the human resource function, including payroll  processing.

Budgeting and Financial Reporting 

• Oversee CFC’s annual budgeting process and periodic forecasts.
• Provide comprehensive monthly reporting of financial results against budget to the Executive Director, program directors, and the board. 
• Support program directors to develop, track, and report key performance indicators and trends. • Work with programs to provide accurate and timely reporting to all funding sources and to ensure revenue is maximized.

Staff Management 

• Manage, review, and mentor CFC’s 6-member finance team, providing appropriate professional development opportunities.  
• Meet regularly with direct reports to set and monitor performance against goals and conduct formal performance reviews annually.
• Build a trusting and respectful team environment, ensuring that fiscal staff work proactively to support program staff so CFC can positively impact the lives of its constituents.  

Other Responsibilities 

• Represent CFC to external financial partners such as banks, insurance companies, and benefit companies. 
• Support administration to procure adequate insurance coverage, including health, workers’ compensation, property, and liability coverage. 

Profile of the Ideal Candidate 

Credentials: 

• A minimum of seven years of senior leadership, or equivalent experience, preferably at a Community Action Agency or a related nonprofit. 
• Bachelor’s degree in accounting or a related financial field required, and additional financial credentials such as a CPA, CMA, or MBA would be ideal. 
• Mission-driven leader with the knowledge of, passion for, or experience working with the diverse communities served by CFC. 

Skills and Qualities: 

Strong Financial Expertise and Regulatory Knowledge 

• Deep understanding of accounting, financial management, budgeting, and financial reporting. • Familiarity with nonprofit financial regulations, including Uniform Guidance, UFR reporting, and government grant compliance requirements and with the ability to establish and sustain efficient and  effective policies and procedures. 
• Demonstrated ability to manage audits, maintain strong financial controls, and ensure accurate and timely reporting. 
• Skilled at maintaining CFC’s financial strength and long-term sustainability.

Effective Organizational Leader and Program Partner 

• Strong organizational, management, and senior leadership skills, with the ability to contribute effectively to the executive leadership team. 
• Able to build productive relationships with program directors and understand the distinct financial and regulatory requirements of each program.  
• Willingness to provide additional guidance and support to programs with evolving financial management needs. 
• Capacity to manage competing priorities while maintaining strong financial oversight and supporting program effectiveness. 

Collaborative, Approachable, and Effective Communicator and Team Player 

• Leadership style that aligns with the CFC’s family-oriented, collegial, and supportive culture. • Accessible, responsive, and approachable, able to create an environment where finance staff and program directors feel comfortable asking questions and seeking guidance.

• Strong communication and interpersonal skills, with the ability to explain financial matters clearly to diverse audiences and serve as a trusted resource. 
• Collaborative, flexible, and patient, with a willingness to pitch in and support colleagues. • Personable and down-to-earth, with a sense of humor and an open, supportive working style.

Compassionate, Mission-Driven, and Culturally Aligned Leader 

• Genuine compassion for the individuals and families served by CFC, an appreciation for CFC’s mission, and an understanding of how financial decisions affect programs and clients. • Able to balance fiscal discipline with empathy, flexibility, and practical problem-solving.

Compensation and Benefits: 

This is a full-time, salaried, exempt position with a starting salary range of $150,000 to $170,000, commensurate with experience and qualifications. CFC offers a comprehensive and generous benefits  package which includes health insurance (through ICHRA), dental, group life and disability, a tax-sheltered  annuity with a 5% employer match, and significant paid time. CFC employees currently work on-site in Fall  River, MA five days per week. 

Application Process and Additional Information 

CFC is an equal opportunity employer and views diversity, inclusion, and cultural competence as vital guiding  principles in its work. CFC welcomes and encourages applications from visible minority group members,  Indigenous persons, members of the LGBTQ community, persons with disabilities and others who may  contribute to the diversity of the organization and reflect the diversity of the communities served. 

Candidate must include a resume and a cover letter, both in PDF format, which describe how qualifications  and experience match the needs and mission of CFC. A background check and credit check will be required of  finalists. Applications will be accepted until the position is filled. Upload required documents to:  https://eostransitions.applicantpool.com/jobs/. 

This executive search is being conducted by Eos Transition Partners consultant, John Tarvin. All submissions  will be acknowledged and are confidential, and any questions can be submitted to John at:  jtarvin@eostransitions.com. 

Job Title: Certified Application Counselor (CAC) / Enrollment Specialist

Reports to: Deputy Director

Program: Medicaid Expansion/MassHealth Members Outreach & Enrollment (CCC Network, in partnership with Health Care for All)

Location: 264 Griffin Street, Fall River, MA

Status: Part time 25-27 hours per week, Grant-Funded (one-year term; possible renewal)

Salary: $22.00/hour

Non-Exempt 

Position Overview:
Citizens for Citizens, Inc. (CFC) seeks a part-time Certified Application Counselor (CAC) / Enrollment Specialist for the statewide Connecting Communities to Care (CCC) network, coordinated by Health Care For All (HCFA). This role provides culturally responsive outreach, education, and enrollment assistance to the Fall River Community in navigating MassHealth and Health Connector coverage — helping them understand eligibility changes, respond to notices, use the MyServices portal, and apply for, renew, or regain coverage. Priority populations include Medicaid Expansion members ages 19–64, people experiencing homelessness, immigrants and refugees, older adults, people with disabilities, and residents who speak languages other than English. CAC certification is completed through HCFA/MassHealth training after hire, with ongoing support from the statewide network.

Principal Duties and Responsibilities (Essential Functions):
Duties include but not limited to:
● Conduct community-based outreach on MassHealth changes, redetermination timelines, and available supports.
● Educate residents on MassHealth/Health Connector eligibility, notices, deadlines, and required documentation.
● Guide residents in using the MyServices portal and share reliable vaccine information.
● Build relationships with local partners (health centers, shelters, schools, faith and immigrant/refugee-serving organizations).
● Complete CAC certification training and maintain certification in good standing.
● Provide one-on-one help applying for, renewing, or regaining MassHealth and Health Connector coverage.
● Resolve coverage gaps, lapses, or denials; maintain accurate, confidential case records.
● Screen for and refer residents to Medicare Savings Programs, food assistance, My Ombudsman, and CFC’s internal programs (housing, food, childcare, energy assistance).
● Participate in HCFA’s CCC network trainings and technical assistance; track outreach/enrollment data and submit required reports.

Qualifications & Skills Required:
1. High school diploma or equivalent (Associate’s/Bachelor’s preferred) or equivalent experience.
2. Willingness to complete CAC certification within first 30–60 days of employment.
3. Strong interpersonal skills; ability to build trust across diverse communities.
4. Ability to learn public benefits eligibility rules and systems; basic computer proficiency.
5. Reliable transportation for local outreach travel.
6. Commitment to person-first, non-stigmatizing approaches to working with people navigating poverty or health system barriers.

Preferred (not required):
● Bilingual/multilingual (e.g., Portuguese, Spanish).
● Prior experience with MassHealth, Health Connector, or public benefits enrollment.
● Experience with older adults, people with disabilities, people experiencing homelessness, or immigrant/refugee communities.
● Familiarity with Fall River-area community resources.

Working Conditions:
Combination of office-based work and community outreach (health centers, shelters, events, home visits as appropriate). Occasional evenings/weekends for outreach events; some local travel required.

Physical Requirements:
While performing the duties of this position, the employee may occasionally be required to perform minimal physical duties such as standing, walking, sitting for lengthy periods, and reaching with hands and arms, and stooping. The role requires sitting for periods of time and extensive use of the telephone and computer for case documentation. The employee will regularly travel locally to conduct outreach and may occasionally be required to physically lift up to 25 pounds for files, outreach materials, or event supplies.

Please send resumes to: Garth Patterson gpatterson@cfcinc.org

Position Overview:
Direct care and supervision of school-age children (5-13 yrs of age)
Bus monitoring from school to program center

Principal Duties and Responsibilities (Essential Functions):
– Directly responsible for the care and teaching of school-age children under the supervision of the supervisory staff
– Complete and submit weekly activity plans
– Execute planned center activities under the direction of the supervisory staff
– Complete monthly anecdotal records and annual reports of enrollees
– Assist in general meal and snack duties
– Bus monitoring duties (Robeson Site)

Requirements & Skills:
18 years of age
High school diploma or GED
6 months experience working in a supervised school-age setting, preferred

Physical Requirements:
While performing duties of this position, the employee may occasionally be required to perform minimal physical duties such as stand, walk, sit for lengthy periods and reach with hands, arms and stoop. Will be required to attend field trips during the summer and vacation months. The employee may occasionally be required to physically lift up to 25 pounds.

Hours:
Monday – Friday 1:30 – 5:30 p.m. (after school)
Full-time (vacations and summer)
Deadline: N/A

Pay Rate:
$19.17 per hour

Please submit resume to:
Citizens For Citizens, Inc.
427 Robeson Street
Fall River, MA 02720
Attn: Eloise Carrier
eloise.carrier@cfcinc.org

Position Overview:
Direct care and supervision of school-age children (5-13 yrs of age)
Bus monitoring from school to program center

Principal Duties and Responsibilities (Essential Functions):
– Assist with the direct care of children in group (1:1 or small group)
– Prepare craft and sport supplies for group (only if children are assisting)
– Clean work space (i.e. tables, chairs, floor, chalkboard, etc.) (only if children are participating)
– To participate in group activities, individual student assignments and field trips
– Bus monitoring duties (Robeson Site)
– All other duties assigned at the discretion of the site supervisor

Requirements & Skills:
18 years of age
High school diploma or GED

Physical Requirements:
While performing duties of this position, the employee may occasionally be required to perform minimal physical duties such as stand, walk, sit for lengthy periods and reach with hands, arms and stoop. Will be required to attend field trips during the summer and vacation months. The employee may occasionally be required to physically lift up to 25 pounds.

Hours:
Monday – Friday 1:30 – 5:30 p.m. (after school)
Full-time (vacations and summer)
Deadline: N/A

Pay Rate:
$18.43 per hour

Please submit resume to:
Citizens For Citizens, Inc.
427 Robeson Street
Fall River, MA 02720
Attn: Eloise Carrier
eloise.carrier@cfcinc.org