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Volunteer Income Tax Assistance Program (VITA)

Appointments are now closed for the 2023 tax season. If you have a question about a return we filed on your behalf, please contact us by email at CFC would like to thank our volunteers for another successful season!

It’s a fact: The Earned Income Tax Credit (EITC) and Child Tax Credit (CTC) help keep thousands of families from falling into poverty every year. Get the credits you deserve!

Filing taxes can be a confusing and expensive process to navigate, making it harder for struggling families to receive these crucial tax credits. With the help of CFC’s Volunteer Income Tax Assistance Program, trained volunteers work to prepare and electronically file income tax returns for eligible, low-income families for free, enabling more families to take advantage of EITC and CTC. Volunteers will also help provide financial literacy training and resources to participating families.

We are always looking for Tax Preparation volunteers, so please reach out if you are interested in helping the program! 

Program Details:

Eligibility & Criteria: This program is geared toward households with income of less than $64,000. We do not complete tax returns for rental, corporation, or business incomes.

Appointment Process:  Taxpayers will make an appointment with CFC staff to drop off their tax documents. All returns will be prepared remotely by our volunteers and will not be done while the taxpayer waits. A second appointment to sign and pick up your completed tax return will be made after the return is completed.

Seasonal Operation: The program operates from February through mid-April.


Please review the following list of documents carefully. Documents marked with a * are required for all returns. You must provide the documents needed for your specific situation so that we can prepare your return quickly and accurately. We cannot accept returns for processing before all documents needed for your return are provided.

Required Forms of Identification

  • Copy of Photo ID for Taxpayer (and spouse) *
  • Copy of Social Security Cards, Social Security Statement, or ITIN for everyone on the return. *
  • Identity protection PIN if victim of identity theft.
  • Form 8332 if claiming dependent who is not living with you

Income Documents

  • Wage Information (W2)
  • Unemployment Form (1099 G)
  • Social Security Statement (1099)
  • Pension/Retirement Statements (1099R)
  • Interest Income/Dividend Statements (1099-INT, 1099 Div, 1099 B)
  • Alimony Information
  • Self-Employment Income & Expenses — summarized by category
  • Gambling winnings / Cancellation of Debt

Health Insurance

  • Form 1099 HC (Massachusetts form issued by insurance carrier)
  • Form 1095A, 1095 B, and/or 1095 C (Federal healthcare forms issued by MassHealth or insurance carrier)

Senior Circuit Breaker

  • If Renting: Rent Amount / Landlord Name & Address
  • if Homeowner: Property Taxes Paid / Water & Sewer Paid

Direct Deposit Information

  • Copy of voided check or routing/account number


  • Rent amount per month
  • Student Loan Interest (1098E)
  • College Expenses (1098T)
  • Child Care Expenses (Include providers Federal Tax ID, name & address)
  • Cash Charitable Deductions made by cash, check, credit card


  • Last years tax return

Fall River Office

Program Director: Susan Dubois


Address: 264 Griffin Street Fall River, MA 02724
Telephone: (508) 679-0041 ext. 739

Office Hours:

By Appointment Only